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Conditions and reservation procedures by holidy homes

General information

The Frieslandvakanties.nl reservation service is available throughout the year for reservations of holiday homes, caravans, hotels, guesthouses and B&B's. The reservation agency can provide you with all detailed information on the available objects through www.frieslandvakanties.nl or the VVV guide. After you have found a suitable object and informed the reservation agency, Frieslandvakanties.nl will book your holiday home.

Confirmation procedure

After the client has found a suitable holiday home, Frieslandvakanties.nl will send (by fax or e-mail) a written confirmation of the booking to both the client and the home owner.

Additional rental agreement by the owner:

The home owner will send his own rental agreement or contact the client by phone. In case the client does not hear from the home owner, he needs to contact the owner himself. The owner's rental contract replaces the confirmation from Frieslandvakanties.nl.

Payment

The total rental price (inclusive of extras, booking costs and deposit) has to be paid to the owner before arrival, provided that no other arrangement has been agreed to by either Frieslandvakanties.nl or the owner.

Booking fees

For each reservation for either a holiday home or a caravan, a booking fee of € 17.50 is charged. An additional € 25 will be due for changes or modifications to the booking. For each reservation for hotel, pension or B&B, a booking fee of € 17.50 is charged. An additional € 25 will be due for changes or modifications to the booking.

Cancellations

If case of cancellations, the client needs to contact the owner and the Insurance Company directly (see policy). The following cancellation fees apply.

Holiday homes, caravans:

for cancellations until 42 days before arrival: 30% of the total rental fees
for cancellations until 28 days before arrival: 60% of the total rental fees
for cancellations until 14 days before arrival: 90% of the total rental fees
for cancellations within 14 days of arrival or "no-show": 100% of the total rental fees

Hotels, pensions, B&B's:

for cancellations until 42 days before arrival: 10% of room charges
for cancellations until 28 days before arrival: 30% of room charges
for cancellations until 7 days before arrival: 60% of room charges
for cancellations within 7 days of arrival until day of arrival: 75% of room charges
for "no-show": 100% of room charges

Liability

Frieslandvakanties.nl cannot be held liable for any damages suffered.

The home owner is responsible for the quality of the rented object, as per the information given through the website and/or by the staff of Frieslandvakanties.nl. Any deviation from prices and/or descriptions is not the responsibility of the reservation agency, i.e. Frieslandvakanties.nl.

Risk fund

All rental prices quoted are inclusive of a fixed contribution to the risk fund. In case of disputes, disbursement will only take place after a decision by an arbitration committee.

Conflicts:

In case of conflict regarding the reservation through Frieslandvakanties.nl, the client can contact the arbitration committee in writing at the following address:

Frieslandvakanties.nl
t.a.v. Geschillencommissie
Postbus 17
8620 AA HEEG

Decisions by the arbitration committee are legally binding. Appeal on the decision of the committee is not possible.

These conditions are deposited with the Chamber of Commerce in Leeuwarden, number 3164.

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